BEHAVIORAL PROFILING

• Crisp’s patented behavior profiling algorithms spot and prioritize all kinds of Player Behavior.
• Child Predator Detection – Trained with data from Worldwide Law Enforcement.
• Cyber Bullying Detection – Trained with data from Cyber Bullying charities.
• Troll and Spam profiling – Based on training data of over 500m interactions per month.
• Completely extensible, giving you the ability to profile any type of user behaviour, including positive ones!

ACCURATE RISK DETECTION

• Crisp uses real-world law enforcement data from convicted predators to train our technology on the latest predator tactics – You can be sure your community is protected against all of the latest child protection threats.
• Crisp Kids and Teens is the most accurate predator detection solution – independently rated to be over 98% accurate.

Chat Filters

REAL-TIME CHAT FILTERING

• Blacklist – Uses all common avoidance techniques (l33t speak, phonetic replacements) and False Positive Detection (Scunthorpe).
• Adaptive Whitelists – Allow 1000’s of word combinations including mis-spelling detection and creative writing. Doesn’t punish kids for bad spelling.
• Username Filtering – Automated approval and rejection of complex usernames with multi-word and number combinations.
• Management – Real-time rule updates across multiple policies and username entries together with ms response time and over 5000 msg/s throughput.

INTELLIGENT CONTEXTUAL ANALYSIS

• Simple concept creation – Create one simple concept to match all possible variations. Don’t spend your time thinking of “Key word” combinations.
• Multi-line analysis – Spot even the most complex filter avoidance methods.

Moderation Tools

Crisp Kids and Teens provides the most comprehensive set of tools to moderate your Kids & Teens environment. Our product can moderate in over 20 different languages and it allows your moderation teams to focus on the user generated content that matters the most to your business and make your environment as safe and as engaging as possible.

With Crisp Kids & Teens you will get;

An extremely fast moderation interface

• Customized Ticket Prioritization – Select the queues and priority for difference types of content and user behavior.
• Customized Views let you view your top trending users across each behavior, from top offenders to the most engaged.
• Complex but lightning Fast User Views – Review a User’s entire history, in one User Interface, on any device.
• Customize actions – Quickly and easily create an action against a user.

Automated moderation actions

• Create multiple automated actions for certain User behavior.
• Define escalating actions to issue warnings, before suspensions and bans.
• Use a mixture of automated and manual moderation policies – Start with automated warnings before moving to manual account review.

Fast moderation

• Quickly review large numbers of Text, Image and Videos.
• Fast action and throughput – Actions can be taken with quick shortcut keys.

Fast issue management

• All the information your moderators or agents need is in one screen at lightning fast speed.
• Make decisions quickly and easily as you’ll have instant access to all of the information you require.

Reporting

Understanding exactly what is going on in your Kids and Teens environment at any given time is essential to your businesses success. With Crisp Kids and Teens you will be able to instantly understand what is happening in your environment, what is being said, who is saying it and be aware of any issues. On top of this you’ll also have a set of dashboards that will be able to keep everyone in your business up-to-date on the information they need. Crisp Kids and Teens allows you to;

Gain a deeper community unsight

• Understand all aspects of your community.
• Identify your least and most engaged users and key discussion topics.
• See what your users think, how they react to new features and when they are discussing your competitors.

Live Dashboards

• Multiple real-time dashboards for Moderators, Community Managers, Marketers and Execs provide a relevant view of the Communities Health, resource utilization, user metrics and trending topics.
• Custom Dashboards – Pick and choose the components you want to monitor.

Reporting

• Automated daily and weekly reports to all business areas – Let the entire business track exactly what’s going on.
• Moderation reports show each area of risk, how well you’re staffed and how quickly you’re dealing with issues.
• Insight reports highlight key trends, user feedback and key users as well as critical issues such as User Engagement metrics.
• Review and Monitor when and what community management resource you need.