Crisp provides affordable 24 hours a day, 7 days a week moderation of social media pages; giving the highest quality protection for brands against damaging Social Media Content such as Spam, Pornography, Profanity and Racism at a fraction of the cost of human moderation agencies. We also turn moderation budgets into a positive ROI by:
Our flexible content workflow takes actions in line with your business requirements; allowing you to decide what content to remove, when to send posts and comments to customer service systems as well as when to alert teams to a Social Media PR Crisis, negative sentiment or threats to your business.
Crisp’s Social Media Moderation 24/7 is a truly global service. We moderate all social media platforms in over 50 languages and currently moderate over 500 million pieces of content each month for over 100 customers.
We don’t rely on people to do all of the work. Our proprietary technology automatically understands and moderates the vast majority of content in real-time. Meaning our global team of moderation experts is only called into action when our technology is unsure about a piece of content; because it hasn’t seen anything similar before or the content is ambiguous. Once our team has moderated the content our system learns from the action taken and knows what to do next time. Allowing us to offer our unique service level guarantee whilst lowering the cost of moderation:
We’re faster and more efficient than any other moderation solution. This means our clients get the highest level of protection; 24 hours a day, 7 days a week, for the same cost as a few hours a day of manual moderation.
Getting you live on our service is a very simple process. Once you have selected a volume and pricing model, we’ll ask you to confirm your moderation policy and use this to program our technology and brief our team. We point our technology at your Facebook and YouTube pages and your brand is instantly being protected 24/7!
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