Crisp Solutions
NetModerator™ for MMOs
NetModerator™ is the world’s most advanced, one-stop management and control system for all online social environments including MMOs, virtual worlds and social networks.
The world’s most advanced system
The first choice system for some of the world’s largest MMOs including Sony Online Entertainment’s Free Realms and Cartoon Network/FusionFall, Nexon and Six Degrees Games, NetModerator™ is a unique, intelligent, highly advanced machine learning system that understands context as well as content, making it the world’s most sophisticated, automated real-time profiling and moderation tool.
Complete solution for MMOs
NetModerator™ helps tackle abuse and anti-social behaviour in MMOs. It helps you reward good behaviour and detect and punish bad conduct. It helps you educate your customers and tackle all threats to your users, environment and brand. From one single user-friendly interface, NetModerator™ gives you complete control.
Superior performance. Ultimate control.
Netmoderator™ works in real time. It can read, manage, analyse and control hundreds of messages a second with response times under 50 milliseconds, profiling and protecting your users, tackling spamming and griefing, detecting grooming and bullying and reducing threats to your online economy.
Benefits of the NetModerator™ Platform
Save time. Increase efficiency. Reduce costs.
NetModerator™ can help reduce moderating staff by up to 80 per cent and make each moderator more effective for every hour they work. NetModerator™ prioritises users and automates low-level functions, so moderators only deal with potentially serious situations and players that really need attention - they don’t waste time on countless petty alerts.
Tackle threats to your economy.
Real Money Traders (RMT) and RMT spamming activities including gold farming, gold trading, kill stealing and theft are a major threat to your MMO. NetModerator™ can identify these activities in real time, profile users to detect unusual behaviour, automatically intervene, flag serious, organised attempts to undermine your economy, auto-enforce your game rules and put a stop to crime on your MMO.
Tackle antisocial behaviour.
Griefing, spamming, power levelling, blocking, kill stealing, camping, botting and other antisocial behaviours in MMOS can ruin the game, losing you valuable players and revenue. NetModerator™ can detect, react and report in real time; responding instantly to rule infringements and flagging unusual behaviour, ensuring moderators are always in control of the game.
Auto-manage users & behaviour.
NetModerator™ includes a groundbreaking risk-management feature called Automated Behaviour Management™ (ABM). Working in real-time, ABM detects and responds automatically to any kind of rule infringement within NetModerator™. ABM puts you in control. Using a comprehensive workflow management system, you’re in complete control of rule sets and automated actions, allowing you to issue silences for small rule infringements right up to the automated banning of gold farmers. NetModerator™ successfully removes the ‘white noise’ of low-level events by issuing game rules, warning, silencing and ultimately kicking users, removing them from moderators’ alert queues, leaving them free to focus on other activities including community building.
Keep kids safe online.
NetModerator™ keeps young people safe in MMOs. In tests done by Cambridge University in the UK it proved 98.4 per cent accurate in the detection of online child grooming. In addition, it operates in real time to combat cyber-bullying and deals effectively with all forms of abusive and anti-social behaviour. NetModerator™ for MMOs, along with our two additional specialist products, Netmoderator™ for U13 and NetModerator™ for Kids and Teens, gives you a comprehensive solution that puts you in control. And because MMOs with NetModerator™ are safer for children, they’re better for parents too. That means more kids can join you online.
Track sentiment in real time.
NetModerator™ monitors, measures and analyses high-volume conversations in real time, detecting and reporting the way your customers are reacting to your product. A high-volume, high-performance control system, NetModerator™ can read, manage, analyse and report 1000s of messages a second with response times under 50 milliseconds. The system can gather quality intelligence, let you see trends at a glance and produce comprehensive reports. A sophisticated sentiment tracking tool, NetModerator™ helps you refine your marketing strategy, manage the future of your products and act fast to tackle issues including lag and problems with the UI.
Smart white and black listing.
NetModerator™ includes a smart/adaptive white list that from one single word automatically calculates hundreds of thousands of likely variants, based on how people speak in the real world. This expressive approach to white listing does not penalise expression, urban-type slang or bad spelling and requires significantly less management, dramatically reducing the overhead of keeping an expressive white list or comprehensive black list.
Act on tickets in real time.
In NetModerator™ tickets are active and dynamic – not just a snapshot. In fact, in NetModerator we don’t call them ‘tickets’ but ‘incidents’ because they are not static but interactive, ever changing and updating. With NetModerator™, you never miss real-time events related to the incident you’re working on. Plus you know if you’re being spammed so you’re always in control. At-a-glance reporting shows you who’s dealing with incidents, how long they’re left open and how many serious issues you have, managing and escalating quickly and easily.
Operate in multiple languages.
NetModerator™ supports multiple languages out of the box including English (US), English, French, German, Spanish, Portuguese and Dutch. With complete language and territory scalability alongside rulesets in multiple languages, NetModerator™ enables effective moderation in single language communities or where users speak multiple languages in the same community.
Protect your brand.
NetModerator™ allows global companies to establish a truly brand-safe environment, control compliance, protect copyright, reduce threats, regulate and create uniformity across territories. Alongside controlling MMOs and other social environments, now, for the first time, companies can regulate, monitor and control vast amounts of user generated content (UGC) including forum posts, user reviews and blog comments, emails, file-sharing, user-uploads of video and images – keeping their brand safe worldwide.
Operate with confidence.
NetModerator™ handles hundreds of thousands of social interactions from millions of users in real time. It is the only system worldwide that can successfully cope with the massive volumes of traffic generated within MMOs and virtual worlds. A flexible, fully scalable, comprehensive enterprise solution, NetModerator™ can transform the way you control and manage your MMO.
Be ready for your future.
NetModerator™ is the world’s most advanced solution for MMOs. It helps you save time, reduce churn, tackle threats to your economy, profile users, keep them safe and protect your brand. Find out how NetModerator™ can transform the way you operate today.