Crisp Solutions
NetModerator™ U13
NetModerator™ U13 is the world’s most advanced management, moderation and profiling system for all social environments. Operating in real time, NetModerator™ helps you keep children safe, manage behaviours, auto-control users and protect your brand. NetModerator™ is the only system in the world that can keep under 13s safe and provide chat compliance with the Children's Online Privacy Protection Act 1998 (COPPA).
The world’s most advanced system
A revolution in online management, NetModerator™ is an intelligent, machine learning system that understands context as well as content, knows how children speak and can differentiate between kids being kids and something more serious. Wherever children gather and participate online, from a single action to millions of social interactions, NetModerator™ is the only system worldwide that can put you in control.
Designed to keep kids safe
NetModerator™ is designed by Crisp Thinking, the world’s leading expert on child safety online. Crisp technology is used and trusted by hundreds of thousands of parents, schools, international games and media organisations worldwide including Sony Online Entertainment and Turner Broadcasting’s Cartoon Network, along with major social networks, MMOs, virtual worlds.
Proven & trusted
The only technology to be successfully tested against and actively use real life data from New Scotland Yard Paedophile Unit – one of the largest online paedophile units of its kind, it is endorsed by the government-backed leading anti-bullying charity, BeatBullying and is used by them in their innovative child safety programme, CyberMentors.
Benefits of NetModerator™ for U13
Keep under 13s safe online
NetModerator™ is the only system that can keep children safe in MMOs, virtual worlds, social networks – in fact, anywhere kids get together online. In tests done by Cambridge University in the UK it proved 98.4 per cent accurate in the detection of online child grooming. In addition, it operates in real time to combat cyber-bullying and deals effectively with all forms of abusive and anti-social behaviour. Because communities with NetModerator™ are safer for children, they’re better for parents too. That means more kids can join you online.
Smart white and black listing.
NetModerator™ includes a pioneering patent-pending white listing technology that, at a stroke, removes the problem of restrictive white lists while keeping you within COPPA regulations.
You know that if you want open chat for U13s you need a further level of Authorisation – generally a fax or credit card from a parent, which can cause you to lose users - fast. The unique Crisp solution automatically calculates hundreds of thousands of variants of each single word entered and because the root word is pre-moderated you conform with COPPA and FTC regulations.
This revolutionary approach to white listing does not penalise expression, urban-type slang or bad spelling. It requires significantly less management, dramatically reducing the overhead of keeping an expressive white list or comprehensive black list. With NetModerator™ your white list is still pre-moderated so it conforms to COPPA and FTC regulations but kids have the freedom to enter 100,000s of words.
Understand & react to subtle behaviours.
NetModerator™ understands the way children and teenagers talk to each other online. A machine learning system, it can accurately differentiate between serious and non-serious behaviour and chat. With response times of 50 milliseconds, NetModerator™ reacts in real-time, warning, blocking and escalating in the short, medium and long-term, so you’re always in control.
Save time. Increase efficiency. Reduce costs.
NetModerator™ can help you reduce your moderating staff by up to 80 per cent and make each moderator more effective for every hour they work. NetModerator™ prioritises your users and automates low-level functions, so moderators only deal with potentially serious situations and players that really need attention - they don’t waste time on countless petty alerts.
Increase users. Improve retention.
Social networks and games that use NetModerator™ keep on flowing. Griefing, spamming, bullying and other anti-social behaviours are instantly detected and dealt with, through automated controls and real-time operation. Less involvement from moderators means a better experience for customers. And that means your customers stay loyal longer.
Auto-manage users & behaviour.
NetModerator™ includes a ground-breaking risk-management feature called Automated Behaviour Management™ (ABM). Working in real-time, ABM detects and responds automatically to low-level rule infringements such as sharing phone numbers or profanity, stopping potentially serious offenders from taking root in the game.
NetModerator™ successfully removes the ‘white noise’ of low-level events by issuing game rules, warning, silencing and ultimately kicking users - automatically dealing with the full range of offences including persistent breakers in kid’s MMOs and virtual worlds. NetModerator™ effectively removes offenders from moderators’ alert queues, leaving them free to focus on other activities including community building.
Track sentiment.
NetModerator™ monitors, measures and analyses high-volume conversations in real time, detecting and reporting the way your customers are reacting to your product. NetModerator™ can gather 1000s of messages per second across your environment and report the current and changing trends exactly, helping you see, for example, if your customers are talking about lag or issues with the UI.
With NetModerator™ you can gather quality intelligence, see trends at a glance and produce comprehensive reports. A sophisticated sentiment tracking tool, NetModerator helps you refine your marketing strategy, manage the future of your products and act fast to deal with issues before they impact your site or users.
Act on tickets in real time.
In NetModerator™ tickets are active and dynamic – not just a snapshot. In fact, in NetModerator we don’t call them ‘tickets’ but ‘incidents’ because they are not static but interactive, ever changing and updating. With NetModerator™, you never miss real-time events related to the incident you’re working on. Plus you know if you’re being spammed so you’re always in control. At-a-glance reporting shows you who’s dealing with incidents, how long they’re left open and how many serious issues you have, managing and escalating quickly and easily.
Operate in multiple languages.
NetModerator™ supports multiple languages out of the box including English (US), English, French, German, Spanish, Portuguese and Dutch. With complete language and territory scalability alongside rulesets in multiple languages, NetModerator™ enables effective moderation in single language communities or where children speak multiple languages in the same community.
Protect your brand.
NetModerator™ allows global companies to establish a truly brand-safe environment, control compliance, protect copyright, reduce threats, regulate and create uniformity across territories. Alongside controlling MMOs and other social environments, now, for the first time, companies can regulate, monitor and control vast amounts of user generated content (UGC) including forum posts, user reviews and blog comments, emails, file-sharing, user-uploads of video and images – keeping their brand safe worldwide.
Operate with confidence.
NetModerator™ has been tested and recognised by the UK’s most high-profile law enforcement agency - The Metropolitan Police’s specialist high-tech crime unit. They also independently verify that NetModerator™ is doing its job, continually protecting your users, brand and product.
Be ready for your future.
Find out more about the world’s most advanced moderation tool now. Don’t wait. Get ahead of your competition with NetModerator™ today.