Configuration Analyst

Location: Leeds, United Kingdom

The Role

Crisp comprises hundreds of expert consultants in linguistics, moderation, psychology, data protection, law and regulation supported by world leading proprietary software and empowered by knowledge and expertise to intervene decisively to protect brands from social media risks in minutes, 24/7 across the globe.

Crisp are currently growing at a fast pace, and are on the lookout for a Configuration Analyst

You will work closely with our Software Configuration Analysts to learn on the job and develop within the Solutions Engineering team.


Duties will include:

  • You will be producing solution design documents from customer facing workflows
  • Configures SaaS based solutions accurately in line with specifications
  • Working closely with the Risk Consultancy team to ensure configured solutions are aligned to customer requirements
  • Works closely with the Risk Analyst team to ensure configured solutions are fit for purpose before putting into service
  • Ensures project documentation is complete, current and appropriately stored
  • Follows robust quality assurance processes to ensure accuracy of implementation
  • Peer reviews other team members work as part of the quality assurance process
  • Proactively identifies opportunities to streamline the solutions engineering team’s processes
  • Being on call when required (additional renumeration provided)
  • Works closely with the Programme Manager and internal customer facing teams to communicate progress of new implementations and change orders
  • Other activities as required
  • Establish successful working relationships with all key personnel
  • Be a pro-active, productive and positive team member
  • Maintain and develop a professional approach to all aspects of the job and at all times uphold the image of Crisp

Requirements

  • Essential: A minimum 2:1 in a technical / computer science degree or equivalent technical experience
  • Desirable: Any industry experience gained within a technical environment would be an advantage
  • Attention to detail
  • Ability to work under pressure and to client deadlines
  • Strong will to automate and streamline repetitive tasks
  • Strong logical thinking and problem-solving skills
  • Professional and organised
  • Ability to multi-task across multiple concurrent projects
  • Able to adapt technical skills in a rapidly changing environment
  • Ability to prioritise a busy workload
  • Professional and positive approach
  • Self-motivated and self sufficient
  • Good technical ability
  • Flexibility to work on call (additional renumeration provided)
  • Excellent communication skills
  • Team player and a sense of humour!

Benefits

Our rewards are as unique as our culture, and we want to attract the best people and keep hold of them.

Not only will we ensure that your development is key, but you will be joining a fantastic team of like minded people who work together as one team to achieve a shared vision.

We offer an excellent salary and benefits package which include

• 25 days holiday + bank holidays

• Critical Illness

• Life Insurance Cover

• Healthcare Cash Plan.

If this isn’t enough, we are set in some of the best offices in Leeds and have free fruit delivered every Monday, we have a breakfast order each Friday, including ‘beer’ afternoon on Fridays…

About Crisp:

Crisp’s mission is to protect Global Brands, children and social platforms from Social Media risk. At Crisp we believe that everyone should be safe from unwanted User Generated Content online. We are a high growth company that already works with and protects the world’s biggest brands and social platforms.

Crisp comprises hundreds of expert consultants in linguistics, moderation, psychology, data protection, law and regulation supported by world leading proprietary software and empowered by knowledge and expertise to intervene decisively to protect brands from social media risks in minutes, 24/7 across the globe.

Statement:

'This work meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post.”