Crisis Intelligence Lead Nights

Location: Leeds, United Kingdom

The Role

Crisp are on the lookout for an experienced Team Lead to join our ever growing Crisis Intelligence Team !

Leading global brands and social platforms trust Crisp for Social Media Safety, safeguarding their share price and reputation by guaranteeing they are always the first to know. Which means they are always the first to act.

By combining Artificial and Human Intelligence, Crisp’s Extended Intelligence delivers 24/7/365 safety by continually fighting the weaponization of communications from whoever the source, whatever the language and whichever the online harm.

Crisp tracks and understands what ‘Bad Actors’ are saying to build accurate profiles and use predictive and behavioural analytics to identify trends and identify the “unknown unknowns”. Crisp’s proprietary technology then does the heavy lifting by scanning the web continuously, capturing billions of pieces of data on this select cohort of individuals.

Crisp currently protects over $3.6 trillion of aggregate market capitalisation across our current customer base. This demonstrates both the value and uniqueness of our service, and the trust our customers have in us to deliver that service.

Before applying for this role, please note we are looking for someone who is looking for Night work; 22.45 - 07.15am. Flexibility to work weekends every two weeks is also a requirement for this role.

We offer competitive salaries, including performance related bonuses. Sound exciting? Then read on for further info and more benefits....

Using a variety of tools, search engines and proprietary technology, you will manage a team who uncover and report on social media crisis situations, in real time, as it unfolds. Your team are responsible for responding to trends emerging from social media users, news publishers, law makers, brand ambassadors, as well as producing crisis topic intelligence reports for the largest brands on the planet, before, during and after a social media crisis.

You will work with our team of world leading AI experts to further analyse techniques being used to detect emerging social media crisis.

This is truly an exciting time to join Crisp and help us shape our Brand Crisis monitoring service.

This vacancy will close on the 23rd June, so please ensure you apply before then if you would like to be shortlisted.


We are looking for someone who has experience in Leading and managing small teams.

Apart from working for a forward thinking and fascinating business, you will be responsible for the following:

  • Client issue identification
  • Researching topics across a variety of industries and sectors
  • Quality Control of written intelligence outputs
  • Management of Crisis Analysts
  • Identifying current and future requirements to analytic tools
  • Running service delivery projects aimed at supporting service growth

In addition to this, you will be a keen problem solver, with a highly inquisitive nature. You should be open to regular discussions about how something is done, why it is happening and where to look to identify crisis early in the cycle. You should have a genuine interest in researching topics, and be proactive in finding the problems before they become a real crisis for brands.


Our rewards are as unique as our culture, and we want to attract the best people and keep hold of them.

Not only will we ensure that your development is key, but you will be joining a fantastic team of like-minded people who work together as one team to achieve a shared vision.

We offer an excellent salary and benefits package which include

  • 25 days holiday + bank holidays
  • Critical Illness
  • Life Insurance Cover
  • Healthcare Cash Plan
  • Subsidised gym membership
  • Cycle to Work scheme
  • Commuters club

  • If this isn’t enough, we are set in some of the best offices in Leeds and have free fruit delivered every Monday, we have a breakfast order each Friday, including ‘beer’ afternoon on Fridays…plus monthly pizza treats !


      'This work meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post.