Data Manager (Taxonomist)

Location: Leeds, United Kingdom

The Role

Crisp is a social media safety and crisis monitoring firm, and our technology is used by some of the world’s largest, best known brand and social platforms, to provide fast detection of critical issues and crises. We help companies by spotting fake news and rumours being spread about brands on social media, which can damage sales and impact share price.

We also protect users of social media from harmful and unwanted user generated content, utilising hundreds of analysts and moderators operating 24/7 and in over 50 languages.


You will be responsible for the taxonomy and Information Architecture that allows Crisp to classify millions of pieces of social media content. Your work will span the whole company, understanding the unique nature of the data we have, the rules that are applied to identify signals and how best to structure their classification to ensure ease of use, effective retrieval and avoid duplication.

You will convert our existing taxonomy into a new system with responsibility for its design and implementation. Develop, maintain and bridge taxonomies, metadata models and classification schemas across products and teams.

Be the internal evangelist for best practices to all areas of the business. Ensure that the whole of the business understands the importance of a holistic, structured taxonomy.

Develop a roadmap that includes immediate, easy-win improvements to our existing methodology but also leads to its transformation to a future, best in class structure.

The “What”

● Understand the unique way in which our technology derives signals from the social media data that we acquire and how that data is enriched

● Document the ‘as is’ taxonomy and where and how it is applied

● Propose and design a unified taxonomy for the ‘rules’ that are applied to the data to create signals as well as the underlying data, including a gap analysis with the current position and a plan to bridge the gaps.

● Following agreement and working across the business, implement a new taxonomy. This will include undertaking the detailed work as well as training the business on its use and keeping stakeholders informed of progress. This may also include the adoption of new systems.

● Designing the processes and procedures to ensure that the taxonomy is consistently and rigorously used, which will include training as well as implementing quality control and assurance procedures

● Continuously maintaining the taxonomy framework as the business develops new services and procedures in order that the framework develops alongside and is seen as a business driver rather than inhibitor

● Work with different parts of the company to understand concepts, needs and potential problems and continuously improve the taxonomy and its application

The “How”

● Is passionate about classification and classification related research

● Highly analytical and strategic with strong project management skills

● Expert proofreading, communication, organizational, and research skills

● Comfortable making order out of chaos

● Is comfortable leading a project and working as an individual contributor: executing on deliverables, reporting out status

● Is self-motivated, positive, analytical, detail-oriented & a quick learner

● Highly computer literate

Essential and Desirable Criteria

● Master's degree in Information Management, Library Science, Computer Science, Information Systems, or equivalent experience

● Demonstrated expertise in taxonomy design and management of data structures

● Experience building large-scale taxonomies, ontologies

● Understands the impact of changes to taxonomies

● Experience with social media data classification


Our rewards are as unique as our culture, and we want to attract the best people and keep hold of them.

Not only will we ensure that your development is key, but you will be joining a fantastic team of like-minded people who work together as one team to achieve a shared vision.

We offer an excellent salary and benefits package which include

  • 25 days holiday + bank holidays
  • Critical Illness
  • Life Insurance Cover
  • Healthcare Cash Plan.

  • If this isn’t enough, we are set in some of the best offices in Leeds and have free fruit delivered every Monday, we have a breakfast order each Friday, including ‘beer’ afternoon on Fridays…plus monthly pizza treats !

    Statement:'This work meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post.”