Digital Crisis Intelligence Analyst / Lead

Location: Leeds, United Kingdom

The Role

Join us in protecting the largest brands on the planet against global PR disasters!

Crisp are on the lookout for candidates who understand Brands and Brand reputation. Maybe you are a journalist with PR and Comms background or worked with brands on maintaining their reputation in a fast pace digital agency? If you know and understand Brand crisis, and are interested in helping us identifying potential risks, that have reputation impact, in near real time, then get in touch!

Using a variety of tools, search engines and proprietary technology, you will uncover and report on social media crisis situations, in real time, as it unfolds. You will respond to trends emerging from social media users, news publishers, law makers, brand ambassadors, as well as produce crisis topic intelligence reports for the largest brands on the planet, before, during and after a social media crisis.

You will work with our team of world leading AI experts to further analyse techniques being used to detect emerging social media crisis.

This is truly an exciting time to join Crisp and help us shape our Brand Crisis monitoring service. We have both Crisis Lead and Crisis Analyst roles available, reporting into the Head of Crisis Monitoring.

This position will require day shift work.

Requirements

We need someone who is a keen problem solver, with a highly inquisitive nature. You should be open to regular discussions about how something is done, why it is happening and where to look to identify crisis early in the cycle. You should have a genuine interest in researching topics, and be proactive in finding the problems before they become a real crisis for brands.

Benefits

  • 25 days holiday + Bank Holidays
  • Critical Illness and life insurance cover
  • Healthcare Cash Plan
  • Fruit on Mondays
  • Breakfast or beer and pizza on Fridays!

About Crisp:

Crisp Thinking’s mission is to protect Global Brands, children and social platforms from Social Media risk. At Crisp we believe that everyone should be safe from unwanted User Generated Content online. We are a high growth company that already works with and protects the world’s biggest brands and social platforms.

Crisp comprises hundreds of expert consultants in linguistics, moderation, psychology, data protection, law and regulation supported by world leading proprietary software and empowered by knowledge and expertise to intervene decisively to protect brands from social media risks in minutes, 24/7 across the globe.

Statement:

'This work meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post.”

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