Junior Solution Architect

Location: Leeds, United Kingdom

The Role

We are growing our Solutions team! We are looking for a talented Junior Solution Architect to add to the strength of our business.

It is an extremely exciting time to join us here at Crisp & although we are currently working from home full time, our company is very much continuing to thrive.

In response to COVID -19, these roles will be WFH full time until 2022. Applicants therefore must be in a position to work from their home and have a secure workstation appropriate for home working for an extended period.

Please note that, although our Solution Architect will be working within our standard business hours (9am - 5.30pm), you may be required to support our on call solution from time to time.

Leading global brands and social platforms trust Crisp for Social Media Safety, safeguarding their share price and reputation by guaranteeing they are always the first to know. Which means they are always the first to act.

By combining Artificial and Human Intelligence, Crisp’s Extended Intelligence delivers 24/7/365 safety by continually fighting the weaponization of communications from whoever the source, whatever the language and whichever the online harm.

Crisp tracks and understands what ‘Bad Actors’ are saying to build accurate profiles and use predictive and behavioural analytics to identify trends and identify the “unknown unknowns”. Crisp’s proprietary technology then does the heavy lifting by scanning the web continuously, capturing billions of pieces of data on this select cohort of individuals.

Crisp currently protects over $3.6 trillion of aggregate market capitalisation across our current customer base. This demonstrates both the value and uniqueness of our service, and the trust our customers have in us to deliver that service.

The Role

You’ll be a member of the Solutions Team which has accountability for the design, build/configure and performance of Crisp’s service to customers. We work with internal and external stakeholders from across the business, including but not limited to the sales team, client partners, consultants, capability delivery (i.e. development) and the solutions implementation & onboarding team to create the Crisp service for customers to tight deadlines with accuracy and efficiency.

In your role, you will play a part in all aspects of a Crisp Solution; from initial conception, through to upgrades and Solution retirement. A Crisp Solution includes everything needed to deliver the customer benefit, including Technology, Processes, Data, People etc.

This is a diverse and interesting role which will include ensuring that the technical requirements from the Stakeholders are articulate, and translated into easy to follow design specifications


The following description outlines the responsibilities of the role

  • Create and work with both ‘standard’ and ‘bespoke’ solution blueprints (i.e. design documents) depending on the context for new and existing customers as a part of new implementations and regular customer Health Checks,
  • Oversee or carry out end to end testing and commissioning of each Solution,
  • Take responsibility for Solution operation through-life, monitoring changes to performance, cost or speed of the Solution, and identifying resolutions,
  • Develop ideas and systems to automate the daily tasks and workflows used by the team,
  • Monitor and resolve issues with the support of the Client Partners,
  • Review and suggest improvements to solutions,
  • Documenting department processes, systems and workflows,
  • Engage with internal team to build relationships,
  • Follow and adhere to Quality Assurance processes, reviewing and developing improvements where possible.


  • Excellent attention to detail,
  • Hands-on configuration of technical systems,
  • Ability to think holistically; considering detailed technology subjects alongside process design, data design as well as delivery (i.e. project management) implications,
  • Able to establish high quality, professional and informal relationships to get a job done, but backed up with formal documentation and procedure,
  • High proficiency in documentation at speed and with clarity and accuracy,
  • Ability to work under pressure and to client deadlines,
  • Strong will to automate and streamline repetitive tasks,
  • Strong logical thinking and problem-solving skills,
  • Ability to multi-task across multiple concurrent projects,
  • Able to adapt in a rapidly changing environment,
  • Ability to prioritise a busy workload,
  • Professional and positive approach,
  • Ability to communicate complex information to colleagues of all levels of IT competency,
  • Self-motivated and self-reliant,
  • Good technical ability.


The following experience is essential for this role:

  • Experience of designing high quality (technology based) Solutions incorporating all aspects required to deliver the Solution (technology, data, people/skills, policies etc).
  • Experience in a range of modern technical architectures and technology patterns (e.g. APIs, Solution Architectures, Programming/Computer Science concepts such as OOP).
  • Ability to engage with clients and build relationships with internal and external customers.
  • Experience of documenting designs & procedures for external as well as internal use in both formal notations (UML, TOGAF etc) and layman’s presentations

The following experience is desirable for this role:

  • A technical, substantial academic qualification (e.g. 2:1 in a technical / computer science degree (or equivalent) or equivalent technical experience / relevant industry experience)
  • Experience in learning and using bespoke software
  • Ability to engage with clients and build relationships with internal and external customers.
  • Experience of automating processes
  • Experience of project management
  • Excellent oral and written communication skills


Our rewards are as unique as our culture, and we want to attract the best people and retain them.

Not only will we ensure that your development is key, but you will be joining a fantastic team of like-minded people who work together as one team to achieve a shared vision.We offer an excellent salary and benefits package which includes:

  • Market competitive pay rates based your skills and experience
  • Discretionary bonus scheme / commission scheme with payment based on revenue generated as a result of generated sales leads
  • 33 days holiday including Bank Holidays (20 days in the US)
  • Critical Illness insurance
  • Life Insurance Cover
  • Healthcare Cash Plan / Healthcare, dental and vision plan
  • An attractive pension / 401k retirement plan scheme
  • Cycle to Work Scheme
  • Employee perks schemes offering discounts, rewards, giveaways and more
  • Subsidised gym membership
  • Mental health wellbeing portal and access to an in-house clinical psychologist
  • Support and provision of supplies to facilitate home working
  • Flexible working opportunities


'This work meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post.