Onboarding Engineer

Location: Leeds, United Kingdom

The Role

Do you know what Crisp Thinking is all about?


We are a social media safety and crisis monitoring company, and our technology is used by some of the world’s largest and best known brands, providing the fast detection of critical issues and crises. We help companies by spotting fake news and rumours being spread about brands on social media which can damage sales and impact share price. We also protect users of social media from harmful and unwanted user generated content, utilising hundreds of analysts and moderators operating 24/7 and in over 50 languages.

The Onboarding team works with both internal and external stakeholders so having great verbal and written skills are essential to the role. It's a fast paced environment where you will play a part in supporting existing customers via our service portal and also monitor and resolve any issues that relate to our customer accounts.

This role plays a pivotal part in the Crisp service delivery; here you can utilise your technical skills as well assisting in making improvements to the solutions and workflows of the team.

We operate 2 rotating shift patterns: 9am - 5pm (M/F) and 2pm - 10.30pm (M/F)

Requirements

What you will bring to the team:

  • Excellent attention to detail
  • Ability to work under pressure and to client deadlines
  • Strong will to automate and streamline repetitive tasks
  • Strong logical thinking and problem-solving skills
  • Ability to multi-task across multiple concurrent projects
  • Able to adapt technical skills in a rapidly changing environment
  • Ability to prioritise a busy workload
  • Professional and positive approach
  • Ability to communicate complex information to colleagues of all levels of IT competency
  • Self-motivated and self-reliant
  • Good technical ability

Benefits

Our rewards are as unique as our culture, and we want to attract the best people and retain them.

Not only will we ensure that your development is key, but you will be joining a fantastic team of like-minded people who work together as one team to achieve a shared vision.

We offer an excellent salary and benefits package which includes:

  • Market competitive pay rates based your skills and experience
  • Discretionary bonus scheme / commission scheme with payment based on revenue generated as a result of generated sales leads
  • 33 days holiday including Bank Holidays (20 days in the US)
  • Critical Illness insurance
  • Life Insurance Cover
  • Healthcare Cash Plan / Healthcare, dental and vision plan
  • An attractive pension / 401k retirement plan scheme
  • Cycle to Work Scheme
  • Employee perks schemes offering discounts, rewards, giveaways and more
  • Subsidised gym membership
  • Mental health wellbeing portal and access to an in-house clinical psychologist
  • Support and provision of supplies to facilitate home working
  • Flexible working opportunities

Statement:

'This work meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post.