Crisp’s risk-aware community management services provide 24/7 real-time moderation and customer engagement on a brand’s owned social media channels and social ads, all in over 50 languages
Fast, Always-On 24/7 Community Management
Crisp’s moderation guarantee means any illegal, harmful or brand unsafe content is always removed within a maximum of 15 minutes, 24 hours a day, with an accuracy of 99.9% or better.
It’s critical a brand doesn’t create a self-made crisis through poor community management. Accidentally moderating a complaint that contains profanity could lead to public backlash by being “called out” for suppressing freedom of speech.
Crisp’s community management and moderation services are powered by a global team of expert human intelligence analysts who review every removal to verify the correct response.
Crisis Prevention and Escalation
Around-the-clock community management and moderation is the building block of a solid social media crisis prevention program. Crisp’s community management ties directly into our crisis monitoring services to offer a complete, seamless solution to protecting brand reputation.
Social Channels and Social Ads
Crisp monitors organic social media channels as well as paid social posts, making sure potentially damaging comments are quickly identified and actioned.
This full cover of every brand post means that no potential issues are missed, that these issues are resolved quickly and that any client or prospect query can be answered.
Pre-Approved Responses and Engagement
Crisp provides rapid responses to questions and comments on your social media channels.
This ensures your customers and prospects receive personalized, pre-approved replies within minutes, 24 hours a day and are not left waiting for a response from your brand.
Comments, Image and Video
Inappropriate comments, gore videos, scams and profanities can appear on your brand’s social media pages or sponsored ads any time, day or night. Crisp identifies and intelligently moderates all types of user-generated content to ensure you are 100% protected from risk.