How societal issues, stakeholder capitalism, and social media are transforming today’s risk landscape
Business resiliency is defined as an organization’s ability to deliver on its brand promise and vision no matter what the crisis. Corporate leaders building resiliency in today’s unpredictable risk environment must now account for a new wave of societal issues amplified by the voices of employees and consumers online through social media channels at scale.
Amid the chaos, bad actors have slipped in undetected to further their own agendas, using social media platforms to manipulate activism, perpetuate false narratives, and amplify risks. These risks disrupt business operations, damage corporate reputations, and degrade financial performance.
Corporate leaders are conscious that this wide spectrum of stakeholders—some well intentioned and others not—is originating and amplifying a higher frequency of unpredictable risks, leading to more crises and having a measurable impact on the bottom line.
This was the overarching sentiment of the 108 corporate leaders Crisp surveyed in order to better understand the perceptions of today’s risk landscape at the senior-most level of today’s global enterprises.