Online Review Monitoring

Crisp monitors all online ratings and reviews for your brand and products round the clock, so your brand enjoys complete online brand safety

Trust Crisp to take the risk out of rating and review sites

Consumers base their buying decisions on reviews and ratings left on third-party sites, making negative reviews and product complaints a threat to your brand, without you even knowing.

Your brand’s internal team cannot always provide the 24/7 team that is needed, so Crisp’s Rating and Review Monitoring is the answer.

Crisp identifies ratings and reviews of your business online, monitors and responds to negative reviews, and discovers what customers think about your business.

Crisp offers accuracy, speed and consistency

More and more people are turning to user generated ratings and reviews to influence their purchasing decisions. Potential customers want to see strong reviews and a quick response to queries. If they don’t, they will likely switch to one of your competitors. Crisp can help you remove and react to negative ratings, reviews and comments online, here’s how:

Fast detection

Fast detection

Crisp monitors all major rating and review sites all day, every day providing guaranteed detection and intervention within minutes

Nothing gets missed

Nothing gets missed

We review 100% of reviews and comments to ensure no issue or complaint goes unnoticed

24/7, 365

24/7, 365

Protection in over 50 languages, even at night, weekends and during activity spikes

Online Review Monitoring is part of our 'Critique' service which also includes App Store Review Monitoring

Find out more about Critique

Find out how Crisp’s Rating and Review Monitoring service can help your business