Pharma Social Compliance

Global pharmaceutical companies and their pharmacovigilance leaders trust Crisp to keep their social presence safe and compliant, giving their marketing teams and agency partners the complete confidence to focus on patient engagement, and the freedom to gather patient insights.

What it means to be safe and compliant in social media

To avoid corporate or individual fines, the shut down of marketing activities, or a highly scrutinized internal pharmacovigilance audit, it’s vital for pharma marketers and their agency partners to proactively manage their own social media spaces by:

  • Ensuring compliance with FDA and EMA regulations for adverse event reporting
  • Maintaining a friendly and safe environment for patient engagement by removing harmful content
  • Removing content that contains the personal health information of others to adhere to HIPAA regulations
  • Executing social advertising responsibly to ensure patient commentary and personal information are managed in accordance with FDA, EMA and HIPAA regulations
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The highest Standard in Pharma Social Compliance

By combining human intelligence with expert workflows, Crisp delivers drug-specific, continually-tuned, 24/7 Pharma Social Compliance with no misses, assuring peace of mind for pharmacovigilance leaders, and giving marketers and agency partners the confidence to engage consumers online.

Pharma Social Media Safety and Compliance Services

Social media compliance

Ensures compliance with FDA and EMA regulations for adverse event reporting, removing content that contains the personal health information of others to adhere to HIPAA regulations, and maintains a friendly and safe environment for patient engagement by removing harmful content that is likely to upset, offend or mislead.

Social listening compliance

Gives brands the freedom to engage in social listening by detecting adverse events in brands’ social listening search results, and reports them to brand pharmacovigilance teams.

Social advertising compliance

Reviews patient comments and reactions to paid social advertising, so that they remain compliant with FDA and EMA regulations for adverse event reporting, and removes content that contains the personal health information of others to adhere to HIPAA regulations.

Best-in-class adverse event detection

No-miss guarantee

No-miss guarantee ensures AE monitoring complies with all FDA/EMA regulations

Dedicated analysts

Pharma Safety Analysts train to follow a brand’s internal standards

24/7 support

Accessible team members day or night to support brand requests or needs

Multi language

Monitoring available in 50+ languages using native speakers

Expert workflows

Rigorous service delivery double checks content, and reports it within 12 hours

Timely reconciliation

Total support for accurate and on-time adverse event reconciliation

Full audit trail

Complete record of content touchpoint from posting to reporting

Tailored reporting

Reporting tailored to the unique processes of pharmacovigilance teams

Keeping Your Pharma Brand Safe and Compliant

Crisp guarantees to detect all potential adverse events on contracted channels it is asked to monitor, including owned social, wider web or sponsored advertorial, and tailors this world-class service to each brand’s individual needs.

Find out why Crisp is the highest standard in Pharma Social Compliance.