Review and Rating Monitoring
Crisp monitors all online and app store ratings and reviews for your brand and products, identifying any that could potentially damage your business or require action
Trust Crisp to take the risk out of online ratings and reviews
Business rating websites, app stores and review sites can attract fake reviews, reports of product issues and customer complaints.
Internal teams, tools and agencies often aren’t able to provide the 24/7 cover needed to monitor for risks on these channels.
Critique is Crisp’s managed service to quickly capture, categorise and (when relevant) escalate online ratings and reviews. Crisp identifies both product and location reviews within minutes, 24/7; identifying negative trends, fake reviews and complaints, without false alarms.
What makes Crisp’s monitoring service unique?
Most comprehensive cover, detecting 120 risk types
Identifies and actions risky content in under 15 minutes
Complements existing monitoring tools
We monitor over 100 review sites including TripAdvisor and Yelp
We alert you to major issues such as faulty products or App crashes
Check if your brand is already doing enough
Find out if your team’s social media risk strategy is already up to scratch and if your internal teams are following the right moderation procedures by downloading our free Social Media Toolkit now.
Monitoring every digital review and rating of your business or app
It’s important to know what your customers are saying about your business and your products or services. Prevent product issues, customer service complaints and app bugs spiralling out of control with Crisp’s digital review monitoring services.
App Store Review Monitoring
Monitors reviews of your apps in the AppStore and Google Play. Identify common bugs or issues and quickly view negative reviews and comments