Trust Crisp to take the risk out of online ratings and reviews

Business rating websites, app stores and review sites can attract fake reviews, reports of product issues and customer complaints.

Internal teams, tools and agencies often aren’t able to provide the 24/7 cover needed to monitor for risks on these channels.

Critique is Crisp’s managed service to quickly capture, categorise and (when relevant) escalate online ratings and reviews. Crisp identifies both product and location reviews within minutes, 24/7; identifying negative trends, fake reviews and complaints, without false alarms.

What makes Crisp’s monitoring service unique?

Most comprehensive cover, detecting 120 risk types

Most comprehensive cover, detecting 120 risk types

Identifies and actions risky content in under 15 minutes

Identifies and actions risky content in under 15 minutes

Complements existing monitoring tool

Complements existing monitoring tools

We monitor over 100 review sites including TripAdvisor and Yelp

We monitor over 100 review sites including TripAdvisor and Yelp

We alert you to major issues such as faulty products or App crashes

We alert you to major issues such as faulty products or App crashes

Check if your brand is already doing enough

Check if your brand is already doing enough

Find out if your team’s social media risk strategy is already up to scratch and if your internal teams are following the right moderation procedures by downloading our free Social Media Toolkit now.

Monitoring every digital review and rating of your business or app

It’s important to know what your customers are saying about your business and your products or services. Prevent product issues, customer service complaints and app bugs spiralling out of control with Crisp’s digital review monitoring services.

Let Crisp provide you with complete online brand safety