Helping your brand provide 24/7 responses on social media
Not replying to product complaints or serious service issues on social media channels or review sites poses a huge risk to your brand.
Internal teams can struggle to respond to, or escalate customer issues quickly especially out of normal working hours and during spikes in volume.
Contact by Crisp provides scalable, 24/7 responses to questions on your owned social media channels, as well as third party ratings and review sites.
Avoid the risk of unanswered posts - Enjoy brand safety online
Crisp helps your brand respond to product complaints and service issues in minutes.
Fast, personalized responses
Crisp’s Response service delivers personalized, pre-approved replies to comments on social media channels and sponsored ads within minutes, 24 hours a day, in 50 languages
Respond to every request
Your brand can respond to over 150 different categories, from questions about availability to product defects and complaints, along with custom categories such as questions about a one-off event
We work with your brand to create signed-off template responses to a full-range of customer questions
Supports internal teams
Provides existing teams with the extra support they need, especially during evenings, weekends and holidays
Volume-based pricing model offers excellent flexibility as you only pay for the responses you need
Crisp protects thousands of global brands from social media risk, 'Contact' is one part of our complete online brand safety service.