Social media risk management
Our social media moderation and risk monitoring services are so reliable and precise that hundreds of the world’s best-known brands trust Crisp to manage their complete online brand safety.
Social Media Moderation and Community Management
Inappropriate comments, gore videos, scams and profanities can appear on your brand’s social media pages or sponsored ads any time, day or night. Crisp’s Social Media Moderation service prevents these risks slipping through by offering 100% guaranteed detection and intervention within minutes, 24/7 and without mistakes.
PR, Reputation and Crisis Monitoring
A PR crisis, celebrity or executive scandal, or negative sentiment towards your business can have a massive effect on the reputation of your brand. We monitor social media sites such as Facebook, Twitter and Instagram for all PR issues and risks to your reputation.
Social Media Monitoring for Product and Service Feedback
Social Media Sites such as Facebook, Instagram and Twitter can attract feedback, complaints, reviews and reports of product and service issues. Crisp monitors these platforms to quickly detect risks and spot trends impacting your brand.
24/7 Social Media Response and Engagement
Not replying to product complaints or serious service issues on your social media channels poses a huge risk to your brand. Crisp’s response solution provides on-brand replies for your social pages and sponsored posts in minutes, 24/7.
Review and Rating Monitoring
Business rating websites, app stores and review sites can attract customer complaints, reports of product issues and fake reviews. Crisp monitors these platforms to quickly detect risks to your brand.
Social Media Compliance for Regulated Industries
Failure to adhere to industry regulations surrounding social media can have serious consequences for your business. Crisp’s Comply service provides sector specific social media risk compliance for regulated industries such as Pharmaceutical, Alcohol and Tobacco, Child Safety and Financial Services.
Monitoring for Counterfeit Sales, Attacks Against Company and Executives
Crisp monitors social media, the dark web, forums and online media channels for high impact digital risks. We protect your business from physical security threats, planned cyber-attacks, phishing attempts, and IP, piracy and trademark infringements to ensure your brand is protected online, 24/7.
Reviewing Content left by Vulnerable Users
Social media is often used to share troubling posts from vulnerable users on eating disorders, self-harm or even suicide. Crisp reviews content shared by vulnerable users and contacts your brand and the social platform.
We already keep hundreds of the world’s most powerful brands safe from social media risk
Five of the top ten luxury and fashion brands in the world
The world’s largest media and entertainment business
The world’s largest pharmaceutical company
The world’s largest broadcaster