Crisp solutions

Pharmacovigilance and drug safety defense

We partner with pharmacovigilance and drug safety teams to keep their social media presence safe and compliant, detecting potential Adverse Events on brand-sponsored social media pages, advertisements and social listening platforms.

keep compliant with pharmacovigilance and drug safety requirements

To defend against corporate or individual fines, a shut down of marketing activities or a highly scrutinized internal pharmacovigilance audit, it’s vital for pharma marketers and their agency partners to meet industry regulatory obligations and proactively manage their social media spaces by:

  • Ensuring compliance with FDA and EMA regulations for Adverse Event reporting
  • Maintaining a friendly and safe environment for patient engagement by removing harmful content
  • Removing content that contains the personal health information of others to adhere to HIPAA regulations
  • Executing social advertising responsibly to ensure patient commentary and personal information are managed in accordance with FDA, EMA and HIPAA regulations

How we can help

We've developed a global, enteprise-grade solution for pharma brands designed to detect Adverse Events on the channels we're asked to monitor, including owned social media, wider web and sponsored advertorial, seamlessly integrating AE detection with existing pharmacovigilance reporting.

Compliance solutions

Owned adverse event social compliance

Ensures compliance with FDA and EMA regulations for Adverse Events reporting and removes content containing personal health information to comply with HIPAA regulations.

Pharma social ads compliance

Ensures that responses to advertisements comply with FDA and EMA regulations for Adverse Events reporting and removes content containing personal health information to comply with HIPAA regulations.

Social listening adverse events compliance

Gives pharma brands and their digital agencies the freedom to engage in social listening by detecting Adverse Events and Medical Device Reports in search results and reporting them to pharmacovigilance teams.

Zero misses, guaranteed

By combining human intelligence with expert workflows, we deliver drug-specific, continually-tuned, 24/7 compliance with zero misses on potential Adverse Events, assuring peace of mind for pharmacovigilance leaders, and giving marketers and agency partners the confidence to engage consumers online.

Best-in-class adverse event detection

No-miss guarantee

No-miss guarantee ensures Adverse Event monitoring complies with all FDA/EMA regulations

Dedicated analysts

Pharma safety analysts trained to follow a brand’s internal standards

24/7 support

Accessible team members day or night to support brand requests or needs

Multi language

Monitoring available in multiple languages

Expert workflows

Rigorous service delivery double checks content, and reports it within 12 hours

Timely reconciliation

Total support for accurate and on-time Adverse Event reconciliation

Full audit trail

Complete record of content touchpoint from posting to reporting

Tailored reporting

Reporting tailored to the unique processes of pharmacovigilance teams

The highest standard in pharmacovigilance and drug safety compliance

Crisp guarantees to detect all potential Adverse Events on the channels it is asked to monitor, including owned social, wider web or sponsored advertorial, and tailors this world-class service to each pharma brand’s individual needs. Find out why Crisp is the highest standard in Pharmacovigilance and Drug Safety Defense.