Platform Risk Intelligence

Bad actors compromise user safety and well-being

Take action with an "outside-in" approach designed to identify and stop them early.

Uncover bad actor groups before they reach your platform

Bad actor groups are coordinating and planning independent of your platform to spread their harmful narratives and exploit those most vulnerable. Trust & Safety teams are constantly challenged to stay ahead of these bad actors and their ever-evolving evasion and cloaking techniques.

This has put platform reputations under a public microscope as legislators, safety groups, free-speech activists and advertisers call for them to double their efforts on issues ranging from child endangerment to terrorist propaganda.

Platform Risk Intelligence

Crisp delivers complete intelligence for Trust & Safety and Policy teams on the individuals and groups manipulating social media, video sharing, gaming, dating, review, and other specialty platforms by providing:

Risk submissions

Submission of content putting your platform at risk 24/7/365, provided via email, SMS, API, Google Sheet or integration with existing T&S / trusted flagger workflows.

Flash reports

Breaking intelligence reports of major issues facing your platform such as major violent incidents with graphic content, live-streaming of atrocities, viral reporitng of dangerous challenges being performed by minors, or discovery of accounts belonging to known violent extremists.

Regional intelligence reports

Intelligence reports covering global regions to find out, for example, about new child endangerment legislation being discussed in Brazil, or legislation being written in New Zealand regarding the removal of Hate Speech from social media platforms.

Audit reports

Insights on the effectiveness of existing moderation processes based on Risk Submissions. Learn the efficacy of your workflow against known and unknown issues to ensure your investments in safety are not being wasted by external tools or suppliers.

Weekly intelligence reports

As an extension of Risk Submissions, weekly reports cover evolving harms on your platform - both updates to known issues and previously unknown problems, so that you can understand the current risk rating, the background, velocity, regional impact, language coverage, overall scale - and if other platforms in your ecosystem are facing the same issue, or if this is unique to you.

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A unique blend of AI and human intelligence

Our AI-powered solution has been continuously trained by our team of online harms experts for more than 15 years. It powers our Social Intelligence Graph, which enables our team of experts to uncover the hidden connections between groups and individuals.

Artificial Intelligence

  • Trained over 15+ years online harm detection
  • More than a billion items reviewed per week
  • Constantly discovering new and unknown risks

Human Intelligence

  • 650 global risk analysts constantly training our Social Intelligence Graph
  • 10 intelligence desks staffed by 80 threat analysts enhancing our Social Intelligence Graph
  • Horizon scanning for new, unknown threats
  • Bad actor infiltration for illegal and security threat groups

Crisp is an extension of your team

Our experts gather intelligence "from the outside in" across the surface, deep and dark web. We're policy aware, but not policy driven, so we can deliver the early-warning advantage Trust & Safety teams need over the individuals and groups who are planning to spread illegal and harmful content on platforms.

  • Open Social - new and emerging social media platforms
  • Open Wider Web - traditional surface web areas
  • Closed Source/Deep Social - including forums
  • Dark Social - secure chat and messaging
  • Special Sources - via global partners

What this means for you:

  • Improved effectiveness of existing policies and processes
  • Better trained platform AI/ML using Crisp Risk Submissions
  • Eliminated gaps and loopholes in existing Trust & Safety policies
  • Stronger language, regional and cultural capabilities
  • Platform safety audits conducted before others do

“Crisp has been an incredible and invaluable part of our team and really protected our users.”

Trust & Safety lead, Gaming platform

Our commitment to online safety

As a founding member of OSTIA, the UK Government-backed industry body of UK companies working toward the common goal of a safer internet for everyone, our influence and network of online safety partners provide a voice of hope for what can be done to advance the cause of online safety. This commitment extends to our active membership and involvement with INHOPE and WeProtect.

Protect your platform, keep your users safe